
Scoring Methods
Even With Training, Some Variance Occurs
One Method that Works:
– Decide on passing threshold (E.g., DAQ = 3.4)
– Pick three scorers:
» Customer operations
» Customer technical
» Vendor technical
– Score PASS if majority (2 of 3) score above threshold
Decide on Definition of Repeats
– Purely subjective?
– Or actually allow for a second call at each tile, but how
many repeats are allowed, 10%, 20%?
– Or, avoid repeat problem by defining pass as DAQ 4.0
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